Definition: ‘Return’ is defined as the action of giving back the item purchased by the Buyer to The Art Box on the The Art Box website. Following situations may arise:
1. Item was defective
2. Item was damaged during the Shipping
3. Products was / were missing
4. Wrong item was sent by The Art Box.
Return could also result in refund of money in most of the cases.
Points to be noted:
1. The Art Box can always accept the return irrespective of the policy. We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund. Buyer needs to raise the refund request within 3 days from the date of payment realization. Once Buyer has raised a return request by contacting Us, The Art Box can choose one of the following options:
1. Replace after shipment collection – The Art Box has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it)
2. Refund after shipment collection – The Art Box has agreed to wait for the logistics team to collect the shipment from the buyer before refunding)
3. Refund without shipment collection – The Art Box has agreed to refund the buyer without expecting the original shipment back)
4. Replace without shipment collection – The Art Box has agreed to replace the order without expecting the original shipment back)
5. On certain select days as specified by The Art Box (such as EOSS) separate policies may be applicable.
In the event The Art Box accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyer as cash on the condition that the product is unused .
If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from The Art Box.
Shipping cost for returning the product shall be borne and incurred by The Art Box.
Replacement
Definition: Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.
Points to be noted:
1. The Art Box can always accept the return irrespective of the policy.
The Art Box needs to raise the replacement request within 14 days from the date of delivery of products. Once Buyer has raised a replacement request by contacting Us, the following steps shall be followed:
1. Buyer is asked for “Reason for Return”. Among others, the following are the leading reasons:
* Shipping was damaged
* Item was defective
* Item(s) were missing
* Wrong item sent
3. In case The Art Box accepts the replacement request, Buyer shall be required to return the product to The Art Box and only after return of the product, The Art Box shall be obliged to provide the replacement product to the Buyer.
In case The Art Box doesn’t have the product at all, The Art Box can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.
All shipping and other replacement charges shall be borne and incurred by The Art Box.
Email Abuse & Threat Policy
Private communication, including email correspondence, is not regulated by The Art Box. The Art Box encourages its Users to be professional, courteous and respectful when communicating by email.
However, The Art Box will investigate and can take action on certain types of unwanted emails that violate The Art Box policies.
Such instances:
Threats of Bodily Harm – The Art Box does not permit Users to send explicit threats of bodily harm.
Misuse of The Art Box System – The Art Box allows Users to facilitate transactions through the The Art Box system, but will investigate any misuse of this service.
Spoof (Fake) email – The Art Box will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to Us through ‘Contact Us’ tab.
Spam (Unsolicited Commercial email) – The Art Box’s spam policy applies only to unsolicited commercial messages sent by The Art Box Users. The Art Box Users are not allowed to send spam messages to other Users.
Offers to Buy or Sell Outside of The Art Box – The Art Box prohibits email offers to buy or sell listed products outside of the The Art Box Website. Offers of this nature are a potential fraud risk for Buyers.
The Art Box policy prohibits user-to-user threats of physical harm via any method including, phone, email and on Our public message boards.
Violations of this policy may result in a range of actions, including:
* Limits on account privileges
* Account suspension
* Cancellation of listings
* Loss of special status
Other Businesses
The Art Box does not take responsibility or liability for the actions, products, content and services on the Website, which are linked to Affiliates and / or third party websites using Website’s APIs or otherwise. In addition, the Website may provide links to the third party websites of Our affiliated companies and certain other businesses for which, The Art Box assumes no responsibility for examining or evaluating the products and services offered by them. The Art Box do not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). The Art Box does not endorse, in any way, any third party website(s) or content thereof.